This page explains when you get your money back for a Rizula order, and how to ask for it.
If we cannot deliver your order
You get a full refund.
If only part of your order is delivered
You choose what happens next:
- We deliver the rest of the order, or
- We refund the part that was not delivered.
If the link was wrong
We deliver to the link you give us. If the link was wrong and we delivered to it, that order cannot be refunded. Check your link before you send the order.
No refill
Likes, views, shares and saves do not come with a refill.
How the money comes back
Refunds go back by the same payment method you used to pay.
How to ask for a refund
- Find your order reference. It looks like RZ-XXXXXX.
- Email support@rizula.com with your order reference.
- Tell us what was not delivered.
More help
Read our terms of service, or see all the ways to contact us.